REGISTRATION INFO. and FAQ's  (question not here? call us at 226-500-3647)

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  • Which shot records must I have for my puppy/dog?

For puppy classes, puppies must be up-to-date for their age, with at least the first set of DHLPP shots, usually given between 6-8 weeks of age.  Because socialization is so time-dependent we recommend starting classes as soon as possible, consulting with you veterinarian on vaccinations.  

For non-puppy classes, dogs must have the full sequence of DHLPP (usually an annual booster for adult dogs) and the Rabies vaccine (rabies is a mandatory vaccine for Ontario dogs).  A kennel cough vaccine is not required, but please be advised that Guelph has had recent kennel cough cases and you may wish to consult your vet about vaccination.

  • Can more than one person come to a session?
Definitely!  Training should be a hobby for the whole family - and when everyone in the family is consistent it helps your dog learn faster...and builds better relationships with everyone.

It's usually best to have only one person train a dog for a session or segment of a session.  So when one person works on sit in that class, the other does down, etc.  
If you have small children that will distract YOU and others from learning, you should either try to have a session when they are safely home with a responsible adult -- or, if you would like to bring them to class, children under 16 must be accompanied by a responsible adult to supervise them who is NOT the person who will be training the dog.   

 

  • What should I bring to class?

    Please have the following items available for your first class.
    • Proof of vaccinations. Puppies should be up-to-date for their age and have at least the first set of shots.  Older dogs should have all shots. 
    • Hungry dog. Don't starve your dog or miss a meal, but don't give a substantial meal or leave out food for them to freely eat for a few hours prior to the session.  For example, for an evening class when you would normally feed dinner, bring the dinner with you for treats.  If your dog normally eats lunch and you're coming to an evening class, just feed lightly.
    • Some way to take notes.
    • Treats. Specifically, soft, pea-sized treats (half the size of your baby fingernail maximum). I recommend chopping up semi-moist dog food like rollover, or high value treets like cheese or chicken.  You'll need a full sandwich-sized baggie or a minimum of three cups (more if your dog is a chow hound.)
    • Standard 4 foot (non-flexi) nylon or leather leash and buckle collar or body harness.
    • Head collar, if you are using one. (Optional)
    • Bring at least one tuggable toy. 
    • Long training leash. Not a flexi leash, 20-30 feet long. You can make your own, it just needs to be long enough to practice coming when called. Silk ribbons work well for toy dogs. (Many of our classes use the long line)
    • Water is available and we provide a common bowl.
    • Clicker if you have one -- or we will provide one.
    • Each time that you come into the classroomplease find a spot to sit, then calmly massage your dog. Please do this instead of having your dog wrestle with other dogs (they may greet and walk on, if both humans are willing). The idea is to teach your dog to pay attention to you and relax in the presence of other dogs. 
  • What is a clicker and do I have to use one if you work with my dog and me?
A clicker is a tool used to tell your dog "THAT'S IT, DO THAT AGAIN!"  It is an excellent way of marking the behavior when you want to teach something new.  A clicker is a small box that you can press to make a clicking noise.  It "marks" when your dog has done the behaviour you want (though it is not the command or cue) and tells your dog there is a reward coming, usually a food treat, but a toy works, too, if your dog really likes it.  Every time you click, you give the dog a treat.  The dog hears "click" and gets food enough that the click becomes as rewarding as food (you still give the food after each click).  After the dog understands what behavior you want, you teach the dog the name of the behavior (SIT, DOWN, SPIN, etc.), then you can gradually stop clicking to mark the behavior.

An alternative to the clicker that works about 1/3 as well (but is better than no marker at all) is to have a verbal marker that acts just like the click.  I suggest using a word like "treat" so you know that you always have to follow that word with food, but I use "yes" with my dogs.  The benefit of the clicker over a verbal marker is that the timing is better and that the click sound is processed by the amygdala, the part of the brain that deals with survival.  That makes it easier for the dog to remember.   I always switch to a verbal marker (like "Yes!") when I stop using the clicker for a given behavior.  Verbal 'clicks' work less well than a clicker because they are not as precise/do not always occur at the moment and dogs process verbal commands with a different part of the brain (that takes an extra moment to interpret things) than sounds like the clicker.  
  • What's a positive dog trainer?  Are you a positive dog trainer?
The term "positive" has at least two meanings in dog training.  One is positive, as in dog-friendly.  Dog Friendship is all about this kind of positive dog training.  We train primarily with clicker training and do not use force or other "negative" (read physical) forms of coercion to train dogs. Now for the hair-splitting. The other use of "positive" in dog training is as a technical Learning Theory term.  In that sense, there is "positive reinforcement" and "positive punishment," among other things.  In those terms, "positive" just means you're giving the dog something, in the mathematical sense of addition.  You're giving treats or giving pain/annoyance.  So in that usage, "positive dog trainer" doesn't make sense.  But that's a little geekier than most people care to be.  In the sense you probably mean it - "Will I be nice to my dog using your methods? Would Children's Aid Services be okay if I used this on my kids?" the answer is yes.  Positive dog training is the way to go! 
  • My dog seems sick or I can't make it to class, what should I do?
If your dog seems sick, please take them to the vet and don't bring them to class.  In puppies especially, only one or two bouts of "toilet troubles" can be indicators of quite serious problems.  

If your dog or any other dog in the family has a contagious illness (kennel cough, etc.) or your suspect one, please do not attend until it is out of your dog's system and your vet has cleared you to return. In the case of serious illness or injury, email us right away after you have talked to your vet and we will develop a solution together.
If your dog is unable to attend a session of your class, but you can, the best option would be to attend the class without your dog or follow along with the homework at home.

Your dog depends on you for consistency and commitment, as do we.  Please be aware that our "product" is a reservation, the chance to learn in a class.  If you are unable to attend a class or workshop at the last minute, we cannot give a refund or change your registration. It's sort of like changing your mind at a restaurant once the food is on the table, versus returning a shirt to a store, where it can be resold.  

 

Standard classes & Private Sessions: Please contact us  at least 7 calendar days prior to your private session or the beginning of your class to change your reservation or cancel for a full refund. A 50% refund is available 2 days prior to your session.  

No refunds or changes are available after that time.

I have more questions.  How can I contact a dog trainer? We would love to hear from you - info @ dogfriendship.com!  


Privacy and Website Copyright:

This is the web site of Dogs Friendship based in Ontario, Canada.  We are committed to providing visitors with a website that respects their privacy and we have appointed a privacy Compliance Officer.  For more information on our privacy policies, please contact us by email (found on our main page.)

The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.

All personal information held or collected by Dog Friendship is protected under the federal Privacy Act (PIPEDA). This means that at the point of collection you will be informed of the purpose for which personal information is being collected, and advised that you have a right of access to that information.    

Information you provide on this website is used as follows:

  • For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, IP address, and geographic location. This information is used for internal review and is then discarded, and only used to improve the content of our Web page.
  • Above and beyond the requirements of the Privacy Act (PIPEDA), we do not rent, lease, or otherwise sell our website reader's information to third parties.
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  • We will only share your information in accordance with PIPEDA, in concealed form/statistical data (from which your identity cannot readily be determined) for the purposes of sharing learnings in dog training and behavior.

Providing your information on the website is clear consent for us to use the information for those purposes.

Fom time to time, we may use your information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

If you feel that this site is not following its stated information policy, you may contact us using the email and address provided.

Outside Links: This site contains links to other sites. Dog Friendship is not responsible for the privacy practices or the content of such websites.  Making a link does not constitute an endorsement of the products or services linked to or guarantee your use of them will succeed as you intend.  

Note: As we cannot guarantee the security of electronic systems or e-mail, we do not recommend sending sensitive personal information electronically at this time, rather please use caution.  


Terms of Service

 Welcome to Dog Friendship's web site (the "site"). Please review the following rules that govern your use of the site (the "Terms of Use"). Please note that your use of the site constitutes your agreement to follow and be bound by these rules. Any use in this Agreement of the terms "we" or "us" or "our" means or refers to Dog Friendship and "you" or "your" means or refers to the subscriber/user, company, its agents, affiliates or representatives.

BY CLICKING ON THIS PAGE, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE EMAIL US USING THE CONTACT FORM.

Lawful Purpose

You shall use the site for lawful purposes only. You shall not post or transmit through the site any material that violates or infringes in any way upon the rights of others, that is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, that constitutes hate speech intended to insult any race, ethnicity, religion, sexual orientation, or national origin, or is otherwise objectionable, or that assists or encourages conduct that would constitute a criminal offence, gives rise to civil liability or otherwise violates any law, or that contains any computer viruses or computer programs that are intended to damage, detrimentally interfere with, or surreptitiously intercept or expropriate the site, or any other system data or information associated with the site.

Any conduct by You that, in Dog Friendship's sole discretion and determination, restricts or inhibits any other subscriber/user from enjoying the site will not be permitted. You shall not use the site to advertise or perform any commercial solicitation, including, but not limited to, the solicitation of Subscribers/Users of Dog Friendship to become subscribers/users of other services. Dog Friendship retains the right to remove any and all postings on the site at its sole discretion and determination.


Eligibility

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Creating a Dog Friendship Account

You must create a customer account with Dog Friendship to complete an order or register for a seminar, lecture or other live event. To create an account, you may need to create a password-protected account with us. In doing so, we require that you provide us with all of the following Personal Information: your name, email address, billing address, shipping addresses, and credit card information. We use industry standard e-commerce security technology to protect the Personal Information that you transmit to us when you establish your account and each time you access your account information. When you set up the account, we ask you to create a password. When you want to make a purchase, we approve your access by verifying your email address with your password.

Customer Product Reviews.

In order to write Customer Testimonial or Product Review we require the you signup as a customer. We may also require the you provide the following information: product rating, a title for the review, a name you want displayed with the review, and the review itself. We then post you review associated with the product in the review. Your Personal Customer Information will never be visible to others reading the review.

Intellectual Property

Additional Rights

Unless otherwise noted, all materials, including images, illustrations, text, designs, icons, photographs, software, video clips, and written and other materials that are part of the site (collectively, the "Content"), along with any copyright, trademark, service mark, patent, trade dress and/or other proprietary or intellectual property rights in the site and the Content, are owned by or licensed to Dog Friendship.

Dog Friendship hereby authorizes you to make a single copy of the Content herein for your use in learning about, evaluating, or acquiring Dog Friendship's goods or services described and offered through the site (the "Services"). No right, title or interest in any downloaded materials or software or Content is transferred to you as a result of such copying. You agree that you shall not alter or remove any copyright notice or proprietary legend contained on the site or its Content and you also agree that any copy of the Content provided by you shall include Dog Friendship's copyright notice or any other proprietary notice included therein. You agree not to derive or attempt to derive the source code, source files or structure of all or any portion of the site or the Content by reverse engineering, disassembling, decompiling or otherwise manipulating the Content or code. You expressly agree that you shall not attempt to, and have no right by virtue of this Agreement to, transfer or sublicense any of the Content or any other material or software included on the site.

The site contains Dog Friendship and third-party trademarks and service marks. All marks are the property of their respective owners. Except as explicitly provided herein, all rights in the intellectual property contained in the site including copyright, trademark, trade secret and patent rights are expressly reserved for the ownership and benefit of Dog Friendship. Except as specifically provided herein, access to the site does not constitute a right to copy or use any of the intellectual property included on the site. You covenant that you will take no action to register or otherwise interfere with or challenge any intellectual property rights of Dog Friendship or its affiliates. You agree that you shall grant Dog Friendship a fully transferable, non-exclusive, perpetual, royalty-free license to use, reproduce, display, distribute and resell all logos, skins and designs uploaded to the site by you ("Uploaded Design Content"), and you hereby covenant not to sue Dog Friendship, any of its affiliates or agents or any other subscriber/user with respect to such Uploaded Design Content.

Indemnification and Limited Liability

You agree to defend, indemnify and hold Dog Friendship, its subsidiaries, affiliates, successors and assigns, and their respective, shareholders, directors, officers, employees and agents harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

DOG FRIENDSHIP SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, RELIANCE OR SPECIAL DAMAGES FOR HARM TO BUSINESS, LOST PROFITS, LOST SAVINGS OR LOST REVENUES, WHETHER OR NOT Dog Friendship HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DOG FRIENDSHIP SHALL NOT BE LIABLE FOR ANY DAMAGE THAT YOU MAY SUFFER ARISING OUT OF YOUR USE, OR INABILITY TO USE, THE SERVICES OR PRODUCTS PROVIDED HEREUNDER. Dog Friendship SHALL NOT BE LIABLE FOR UNAUTHORIZED ACCESS BY THIRD PARTIES TO YOUR TRANSMISSION FACILITIES OR PREMISE EQUIPMENT OR FOR UNAUTHORIZED ACCESS TO OR ALTERATION, THEFT, LOSS OR DESTRUCTION OF YOUR NETWORK, SYSTEMS, APPLICATIONS, DATA FILES, PROGRAMS, PROCEDURES, OR INFORMATION THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES, OR ANY OTHER METHOD. THESE LIMITATIONS OF LIABILITY SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, OR TORT, AND SHALL SURVIVE FAILURE OF AN EXCLUSIVE REMEDY.

Subscriber/User Comments, Feedback, and Submissions

Except as otherwise provided herein with respect to Uploaded Design Content, all comments, feedback, postcards, suggestions, ideas, and other information and textual material disclosed, submitted, conveyed or offered to Dog Friendship by you on or through the site or otherwise disclosed, submitted or offered in connection with your use of the site (collectively, "Comments") shall be and remain Dog Friendship's property and shall be deemed to be non-confidential. Such disclosure, submission or offer of any Comments shall constitute an assignment to Dog Friendship of all-worldwide rights, title and interests in any copyrights, patent rights and other proprietary or intellectual property rights in the Comments. Thus, you assign to Dog Friendship, and Dog Friendship will possess exclusive ownership of, all rights, title and interests in any copyrights, patent rights and other proprietary and intellectual property rights in the Comments and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Again, except as otherwise indicated, Dog Friendship is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to you any compensation for any Comments; or (3) to respond to your Comments.

You agree that no Comments or Uploaded Design Content or any other submission provided to the site by you will violate any right of any third party, including copyright, trademark, patent, privacy or other personal or proprietary or intellectual property right(s). You further agree that no Comments or Uploaded Design Content or other submission provided by you to the site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for any Comments or Uploaded Design Content you make, and you hereby covenant not to sue Dog Friendship, any of its affiliates or agents or any other subscriber/user with respect to any Comments made by you, Dog Friendship or any other subscriber/user. YOU FURTHER SPECIFICALLY AGREE THAT Dog Friendship IS NOT IN ANY WAY OBLIGATED TO ACTIVELY MONITOR THE SITE FOR OBJECTIONABLE OR OFFENSIVE OR UNLAWFUL COMMENTS OR UPLOADED DESIGN CONTENT, AND YOU HEREBY HOLD HARMLESS AND COVENANT NOT TO SUE Dog Friendship, ITS SUBSIDIARIES, AFFILIATES, SUCCESSORS AND ASSIGNS AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS WITH RESPECT TO ANY COMMENTS MADE BY YOU OR OTHERS AND Dog Friendship SHALL HAVE NO LIABILITY THEREFORE WHATSOEVER. If such offensive, objectionable or unlawful comments are made known to Dog Friendship by you, Dog Friendship will endeavor to evaluate such comments and, in the exercise of its sole discretion, remove such comments if necessary.  Any dispute you choose to pursue regarding Dog Friendship shall be subject to mediation rather than a court process, with the costs of the mediation born by you.

General

We may change, move or delete portions of, or may add to, the site from time to time, including, but not limited to, content, hours of availability, and equipment and/or software needed for access or use.

Changed Terms

We may from time to time change the rules that govern your use of the site. Dog Friendship shall have the right at any time, without providing individual notice, to change, modify, add or delete any terms or conditions that apply to your use of the site ("Changed Terms"). The Changed Terms shall be effective immediately upon notice thereof, which may be given by any means including, but not limited to posting the Changed Terms on the site, or by electronic or conventional mail, or by any other means which adequately provide notice thereof. Any use of the site by you after such notice shall be deemed to constitute acceptance by you of the Changed Terms.

Local Laws and Taxes

You are solely responsible for abiding by all applicable local, national and governmental rules and regulations, including international and import/export laws, that may apply to you. Your use of the site shall be in accordance with these laws. You are responsible for all sales, use, goods and services, value added, and/or excise taxes that may be attributed to any transaction conducted using the site and escrow services, except for taxes based on Dog Friendship's income. You are responsible for all import/export fees, duties and/or licenses as may be required by the relevant governmental authorities. You are responsible for supplying any restrictive legends or notices (e.g. copyright notices) and for properly attributing trademarks, service marks, logos and other propriety rights to their respective owners.

Termination

This Agreement is effective unless and until terminated by either you or Dog Friendship. Your continued use of the site constitutes your adherence to the terms of this Agreement. Either party may terminate this Agreement at any time. Upon any termination of this Agreement (1) you shall not be authorized to access the site or use any of the Content, (2) Dog Friendship may without notice deny your access to the site, and (3) you must promptly destroy all materials downloaded or otherwise obtained from the site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise. The sections entitled Intellectual Property, subscriber/user Comments, Feedback and Submissions, Disclaimer of Warranty, Indemnification and Limited Liability, and Miscellaneous shall survive termination.